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In addition to a full resumption of our passenger network providing stable capacity with high frequency, Kapur said, the company is increasing its freighter capacity in Southeast Asia through strategic initiatives. The first and most important step when it comes to electrifying a transport fleet is to get an understanding of the transport company’s actual needs – and if it’s even feasible to electrify their operations. Milosavljevic encourages hauliers and operators who want to explore what a charging solution could look like to initiate a discussion with Scania. Working from Beaufort, S.C., Kevin has covered trucking and manufacturing for nearly 20 years.

They just need to install solar panels on the roofs of warehouses, logistics facilities, and sorting and selecting centres to solve the energy problem. “To develop green ports, Gemalink has invested in energy-saving devices while installing solar energy across its warehouse system. The company is also planting forests in the Mekong Delta province of Vinh Long to obtain green finance. In May, we signed a sustainability-linked loan with HSBC, marking another green step in the development plan,” Phong said. It is also important to know the warehousing facilities available, their size, and where they are located to help you decide how many goods you can import and store. Since technology is important in modern logistics, you should also learn how to maximize the available technological resources in the market to boost your logistics operation.

Taobao and Tmall “break down walls” with JD

He explained that DSV is also focusing on creating data and calculations to help clients and their businesses establish a CO2 emissions baseline for the transport services it provides. Collecting data and applying technology and expertise are essential to achieving related goals,” Herding added. Moreover, the expansion of Haiphong Port in the north and raised capacity at the future Long Thanh International Airport in the south are essential developments for the logistics and import-export sectors. Consequently, digital transformation plays a crucial role in enabling companies to remain competitive. “From my experience, we anticipate unpredictable changes in 2025. Therefore, besides digital transformation, green transition is equally critical in the logistics industry to meet requirements from various import markets,” said Herding.

Cloud-based TMS solutions offer an affordable entry point by reducing upfront costs, making it easier for small to medium-sized companies to access digital tools that improve efficiency. However, businesses should evaluate whether the benefits of real-time tracking, automated scheduling, and predictive analytics align with their current operational scale and goals. A phased approach to adopting TMS and other digital tools can help emerging freight ChatGPT App companies control costs while still gaining some of the benefits of digital management. Meanwhile, ABeam Consulting shared its commitment to leveraging its digital transformation expertise to foster sustainable supply chain evolution across Asia. Drawing from profound project experience, ABeam is deploying digital twin technology, which integrates grid data and AI to digitise vast datasets, including transportation routes and modes.

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article. If you have any complaints or copyright issues related to this article, kindly contact the importance of customer service in logistics author above. From the government perspective, there are economic objectives that need to be achieved from a sustainability angle. So there could be a viability gap that needs to be filled by the government to make a project feasible for the private sector to participate in.

Green Growth

A trusted 3PL already has all the necessary expertise to make your business logistics seamless. Understand the Landscape of Emerging Markets

Just like any market type, it is necessary to understand how an emerging market works before entering. This means researching consumer preferences, local conditions, and the regulations present in that market.

Key features of last mile delivery software include route optimization, which utilizes algorithms to determine the most efficient delivery paths, reducing travel time and fuel consumption. Real-time tracking allows both businesses and customers to monitor package locations and estimated delivery times, enhancing transparency and trust. With the rise of generative AI, many labor-intensive marketing tasks, like creating product images and descriptions, sales, and software engineering work, can be automated, leading to significant cost savings. Alibaba, for example, has embedded AI across Taobao and Tmall, transforming its e-commerce business by enhancing the shopping experience and boosting merchants’ efficiency. Through AI-driven personalized recommendations, smart customer service, and logistics optimization, Alibaba has streamlined operations.

Mark Simons, director at INH Transport, explained, “Deciding when to buy a system was difficult. One of the core advancements in the transport sector is the adoption of Transport Management Systems (TMS). TMS solutions enable companies to optimize routes, monitor shipments in real-time, and manage resources more effectively. By consolidating various operations into one platform, TMS technology improves efficiency and helps companies make data-driven decisions. The flexibility of their services allows merchants to select from an a la carte menu, tailoring GoBolt’s offerings to their unique needs.

Thus, Viettel Post must also work diligently to find optimal solutions and strategies to cut costs and time for its customers. Air Logistics Group, a global leader in air cargo General Sales and Service Agent (GSSA) solutions, marked its 30th anniversary on November 1,2024 celebrating three decades of innovation and excellence in the air cargo industry. Ashish Kapur, regional head of Cargo for Southeast Asia, Cathay Cargo said that the company is now working with nearly 80 logistics companies in Vietnam, providing access to its network, capacity, service, and best-in-the-world solutions. “These efforts not only help reduce costs and improve competitiveness, but also open up opportunities for international cooperation in the field of green logistics,” he added. As a leading enterprise applying technology in Vietnam, Viettel Post’s deputy CEO, Dinh Thanh Son, noted that digital transformation starts with a shift in human capital.

Improve Safety and Reduce Risk with Data from Route Scores

By mid-century, climate disruption to global supply chains could lead to up to $25 trillion in net losses. As a business owner looking to expand their reach, having efficient and capable logistics is necessary for success. In this article, you will learn what it means to build a robust logistics network and detailed steps on how to build one for your business. Both Vawdrey and Hawk Logistics share core values in their business approaches, placing immense importance on domestic production, ambitions for long-term growth and customer service. Miguel views Vawdrey as a diligent business partner which takes care of its clients through every step of the process, from product purchasing to aftersales care.

Additionally, warehouses have been established in every locality to prepare for an e-commerce boom. In Vietnam, achieving the lowest delivery price is difficult; instead, we aim to continuously lower rates for our customers,” stated Son. Post-transformation, the company introduced robotics into operations, significantly increasing productivity in sorting areas. The robots operate around the clock in warehouses, reducing delivery costs by roughly 40 per cent. Through digitalisation, automation, and process optimisation, delivery costs are substantially lowered, ultimately enhancing customer service and satisfaction.

Our approach is measuring the transport process in line with the global sustainability standards, and measuring aircraft emissions, load factors, routes, and more to find a baseline index for optimisation. We are still exploring different ways to optimise our operations towards green logistics,” he said. GIG Logistics is a logistics partner you can trust to help you build a robust logistics network in emerging markets. They have the expertise, and they are a tech-driven company that will help you manage your logistics operation with tech-driven solutions. Implement Compliance and Risk Management Systems

If you plan on building an efficient distribution network for your business in emerging markets, it is important to have functional compliance and risk management systems. Start by familiarizing yourself with the regulatory environment, including trade laws, environmental standards, and customs restrictions.

• Scania is also expanding its services in the service network to include charging and we have recently launched a service to simplify public charging, Scania Charging Access,” Milosavljevic explains.
• Eric Herding, managing director of DSV Air & Sea Vietnam, emphasised that Scope 1 and 2 are for warehouses and facilities, which are under the control of businesses.
• ABeam’s clients have become proficient in running proactive simulations, empowering them to swiftly respond to global logistics market shifts.
• Predictive analytics enables companies to forecast demand trends, allowing them to prepare for peak seasons and adjust their operations accordingly.
• The best use of technology in this field is to enhance the safety and efficiency of human operations, not to overshadow them.
• We also look at the sustainability angle, whereby the logistics hub can aggregate all the activities there to reduce redundant truck movements or to improve connections for cargo owners.

One of the key projects that we completed early in 2024 was to support T&T group and YCH Group to develop a multimodel logistics hub in the northern province of Vinh Phuc That project is financed by the International Finance Corporation (IFC). We also look at the sustainability angle, whereby the logistics hub can aggregate all the activities there to reduce redundant truck movements or to ChatGPT improve connections for cargo owners. For freight companies like INH Transport, which have embraced a balanced approach to tech adoption, the key is in using these tools to complement—rather than replace—their skilled workforce. As a business owner already handling a lot in your business, the task of creating a strong and big distribution network in an emerging market can be difficult.

Mainly servicing refrigerated transport, the company has grown to a team of 500 people with more than 800 assets – a mix of fleet vehicles and logistics equipment. Also at the summit, Dinh Thanh Son, deputy CEO of Viettel Post, highlighted that the first step in digital transformation is to transform the workforce itself. Air Logistics has built strong partnerships with airlines worldwide, including long-standing relationships with carriers spanning over 20 years.

Green logistics is important because the Vietnamese government has placed targets to reduce CO2 emissions in the industry as well as the transport sector. A logistics network is a system for distributing products and services from the manufacturer to the final consumer. As retailers prepare for the busy holiday season, GoBolt is positioned to help them manage the increased demand. The company runs 24/7 operations in select fulfillment centers and has the infrastructure to ensure that last-mile deliveries are successful even during high-demand periods. “Viettel Post can match the capabilities of our counterparts, and we can adopt their models. However, to shorten delivery times and reduce costs for both parties, sellers’ goods must be readily available in stock.

The company’s first client, Islandsflug, an Icelandic overnight parcel service, remains a testament to its enduring commitment to excellence. “We are incredibly proud of our journey over the past 30 years,” said Stephen Dawkins, CEO of Air Logistics Group. “Our success is a testament to the hard work and dedication of our team, and the trust and support of our airline and forwarding clients.” Experts and business leaders looked at how Vietnam can overcome challenges and unlock the potential of its logistics sector at the Vietnam Logistics Summit 2024 on October 31. Southeast Asia is a critical market emerging rapidly due to the “China Plus One” policy, positioning the region as a growing manufacturing hub. “Our strategy involves leveraging our freighter network and passenger belly capacities to effectively respond to cargo demands,” Kapur added.

According to Miguel, the design of the Vawdrey vehicles coupled with this technology will minimise road risks. In Miguel’s view, many of these specs exceed the industry’s standard for transport equipment, guaranteeing quality delivery. At Hawk Logistics, this careful investment in people extends to its business ventures and partnerships. The company has conducted fruitful business with Vawdrey for five years, showing no signs of stopping any time soon. You can foun additiona information about ai customer service and artificial intelligence and NLP. “These adjustments reflect our commitment to regional growth and fulfilling our customers’ needs,” he cited.

“When you mix technology and experience, and find the right balance, you know your business will thrive for another 30 years.” In a similar opinion, Cao Hong Phong, deputy CEO, Gemalink said that the integration of technology into port operations and logistics has evolved from being an industry trend to a critical necessity for sustainable business development. Green and smart logistics are not only inevitable trends of the global logistics industry, but also play an important role in the sustainable development of Vietnam’s logistics industry. From the perspective of a global consulting firm, ABeam Consulting shared its commitment to leveraging its expertise in digital transformation to foster a sustainable supply chain evolution across Asia. Bain’s survey of over 3,000 Chinese consumers revealed that while 12% of consumers overall used generative AI tools in the past six months, that figure reached 23% for Gen Z users. With climate change disrupting supply chains and global regulations tightening, businesses need to step up efforts to comply with new sustainability standards.

One major issue is traffic congestion, especially in densely populated urban areas where delivery trucks must navigate narrow streets and heavy traffic. Additionally, consumers now expect faster delivery times, often desiring same-day or next-day shipping. This pressure can lead to delays and inefficiencies, frustrating both businesses and customers alike. Furthermore, high operational costs, coupled with the need for effective resource management, create a complex environment for companies striving to meet these challenges. To address these issues, many businesses are increasingly turning to last mile delivery software as a critical tool in enhancing their operations and improving customer satisfaction. Build a Skilled Workforce

A skilled workforce is crucial; it makes building a robust supply chain network in emerging markets less tasking.

For manufacturers, this means pivoting from a reliance on short-term sales growth to a strategy that emphasizes lasting engagement. AI technology is at the heart of this transformation, serving not only to improve service quality but also to boost user engagement. As AI evolves from a support tool into a strategic asset, it is poised to become a core competitive advantage in e-commerce.

“Building long, lasting relationships requires patience, integrity, and a commitment to mutual success,” she said. “It’s not just about closing the sale; it’s about forging partnerships that stand the test of time. It’s about building relationships grounded in trust, responsiveness, and a shared commitment to success. Carriers shouldn’t be shy about asking customers how they feel about the pricing levels being discussed because it’s another opportunity to ensure the needs and services align. With a small team, TechNode provides timely news and thoughtfully researched articles for worldwide readers interested in learning more about the Chinese tech industry. This surge is backed by the latest data from the Chinese Academy of Metrology Science, showing that live-streaming e-commerce penetration in China rose from 4.9% in 2019 to 30.4% in 2022, and further to 37.8% in 2023, marking 24.3% year-on-year growth.

All parts should fit the complexity of the operations, the energy needs, local power availability and all other prerequisites, says Branislav Milosavljevic, Product Information Manager for Charging Solutions within Scania. “It creates a great base for your relationship and teaches them points about your services and your industry, without making them feel—for lack of a better word—stupid. It’s basic critical thinking, a skill that not everybody has but is well worth learning on both sides of the relationship. The service aspect is based on a carrier’s understanding of the customer’s needs and being willing and able to adjust the service to meet those needs—and not expecting the customer to adjust to the service offered. Of course, it can be challenging to understand what a potential customer is genuinely looking for, but any sales pitch should at least show some effort to find out before that first phone call or email.

“But what hasn’t changed to me, the customer, is we still want all the things we ever wanted, but we want them faster and we want them cheaper. Behind this year’s shopping extravaganza, e-commerce giants are entering the competition with a more collaborative approach, while the live-streaming arena continues to heat up as consumers hunt down the best deals. Despite the Double Eleven shopping frenzy, the influence of AI in this sector extends far beyond any single event. With enthusiasm for large promotional events gradually cooling, consumers are approaching purchases with greater rationality, looking not just for deep discounts but also for quality and service. To encourage more foreign investment into green logistics in Vietnam, the government should create exclusive plans and make them more attractive for the private sector, such as tax incentives or subsidies.

• This makes them an attractive option for companies looking to lower their environmental footprint while continuing to serve an increasingly e-commerce-driven consumer base.
• The company is also planting forests in the Mekong Delta province of Vinh Long to obtain green finance.
• Douyin’s pre-Double Eleven report, released on October 18, highlighted the momentum of live-streaming e-commerce.
• In fact, the constant stream of discounts and sales throughout the year has made consumers less enthusiastic about Double Eleven deals, challenging merchants to draw in shoppers with more than just price cuts.
• Air Logistics Group marks a remarkable journey from its humble beginnings as a single office to a global network spanning 57 countries.

Parcel lockers also enable parcel consolidation, helping logistics operators optimise delivery routes and reduce operational costs. Fewer trips to individual homes or businesses mean a smaller carbon footprint per delivery, aligning with the growing push for more sustainable logistics practices. As e-commerce continues to grow, particularly post-pandemic, the demand for flexible, user-friendly delivery solutions has surged.

His writing and commentary about the trucking industry and, previously, business and government, has been recognized with numerous state, regional, and national journalism awards. The “biggest and most frustrating” aspect of technology is being told the new tool is plug-and-play, but the integration is much more complicated than advertised. However, if the carrier representative was paying attention and understands the customer’s needs, he or she should “push back” and explain why the technology is important. Indeed, pricing that’s too low makes her “a little skeptical” and can often lead to underperformance and “hidden costs down the road,” she added.

Understanding the market will help you make better decisions on the type of product you have that will thrive and prepare you for packaging style, logistics strategies, and the best pricing strategy to implement in the market. When it comes to logistics, understanding the market helps you determine the best transportation mode for distributing your products. From founding friends and growing employees to established partnerships with key industry players like Vawdrey, the company’s personal investments in those around it have seemingly paid off at every turn. Hawk Logistics’ rapid expansion and subsequent management restructuring has become something of a watershed moment. He acknowledged that there is a current focus on China exporting goods to the Vietnamese market at very low prices.